News and Updates

Find our latest updates here!

Easter Hours

Our branches remain physically closed to protect our members and staff during the COVID-19 pandemic. We continue to provide branch support services to our members via e mail, live chat and by telephone during normal branch and contact centre hours that are posted on our website at: https://www.comtechfirecu.com/Personal/AboutUs/ContactUs/Branches/

Our staff will be off on Good Friday, April 10th and on Easter Monday, April 13th. Our King Street and Danforth Branches, as well as our contact centre, including live chat, will be available on Saturday, April 11th between the hours of 9:00 AM and 2:00 PM.

We wish all of our members and friends a Happy Easter!

February Statements Are Now Available

The February 2020 statements are now available to download.

Bell and Virgin Bounced Alert Messages

Please note that online banking alerts are being spam/throttled by Bell and Virgin mobility and this is causing delivery problems with many online banking alerts. Bell Mobility's current spam protection program is activated when traffic is very high in volume, when that happens all alerts are blocked and bounced. Once traffic goes down, the alerts during that low volume period are allowed through and delivered.

Please note that a solution has been found. Starting March 25, 2020, Alerts to Bell, Virgin and Solo clients will be sent via SMS shortcode in order to ensure important alerts are seamlessly making their way to you.

Member Notice: New Branch Hours for Kingston & Amherstview Branches

Effective Monday, March 2nd, 2020, the operating hours at Amherstview and Princess Street branch will be as follows:

Monday 9:00AM - 4:30PM
Tuesday 9:00AM - 4:30PM
Wednesday 9:00AM - 4:30PM
Thursday 9:00AM - 6:00PM
Friday 9:00AM - 4:30PM

Holiday Hours

Holiday Hours as follows:

Christmas Eve, December 24th
All Branches closed at 3:00 pm, call centre closed at 6:00 pm

Christmas Day, December 25th, Boxing Day, December 26th
All branches and call centre closed.

New Years Eve, December 31st
All Branches closed at 3:00 pm, call centre closed at 6:00 pm

New Year's Day
All branches and call centre closed.

Happy Holidays Everyone!

December Call Centre & Branch Closing Hours Update

Call Centre

Monday Dec 16/2019 5:00 pm
Tuesday Dec 17/2019 5:00 pm
Wednesday Dec 18/2019 5:00 pm
Thursday Dec 19/2019 8:00 pm
Friday Dec 20/2019 8:00 pm

Call Centre & Branches

Dec 24/2019 branches 3:00 pm, Call Centre 6:00 pm
Dec 31/2019 branches 3:00 pm, Call Centre 6:00 pm

Apple Pay Available on November 4th, 2019

Great news about our Collabria Visa cards. You will now be able to load your card on Apple Pay effective November 4th, 2019!

Service Interruption Notice

We have experienced a power outage at our switch provider which may result in service interruptions for member card purchases and on the exchange network. We apologize for the inconvenience and are working to get things restored as soon as possible.

Change to King Street Branch Hours

Please note that effective August 8th, 2019, our King Street Hours will be changed as follows:

Monday

9:00 a.m. – 4:30 p.m.

Tuesday

9:00 a.m. – 4:30 p.m.

Wednesday

9:00 a.m. – 4:30 p.m.

Thursday

9:00 a.m. – 6:00 p.m.

Friday

9:00 a.m. – 6:00 p.m.

Saturday

9:00 a.m. – 2:00 p.m.

Sunday

Closed

The Branch will close on Thursday & Friday evenings at 6:00 PM instead of 8:00 PM effective August 8th, 2019.

Notice to Members

Changes to package plans, package plan fees and other service fees.

Click here for more information.

Exchange Network Scheduled Downtime

Please be advised that we will be conducting a significant software update to the transaction processing switches on the Exchange Network on Sunday, April 28, 2019 from 4:00 am to 6:00 am EST. This upgrade will completely disrupt transaction processing from all sources including POS and ATM channels. We apologize for any inconvenience this may cause.

Comtech Fire Credit Union Announces Partnership with the Toronto Wolfpack

Click download to read the full press release.

Download - 326KB (pdf)

Changes to Service Fees Effective May 6th, 2019

Download - 375.5KB (pdf)

Minutes of 2018 Annual Meeting

Download - 199.2KB (pdf)

Notice to Membership - 2019 Annual General Meeting

Download
 

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